Support & FAQ

IS MY PICK UP TIME GUARANTEED?
Gold Star Transport does not guarantee a pick up date, however if we do not have a truck scheduled within 10 days from the date that you make your vehicle available then your deposit is 100% refundable.

Once we have dispatched or assigned a truck to pick up your vehicle deposit is no longer refundable.

IS MY VEHICLE INSURED?
Your vehicle will be insured against any transport damage caused by driver negligence. Our drivers, carry a minimum of $750,000 in liability insurance. Each driver is also required to carry a minimum of $100,000 or move in cargo insurance (depending on the size of truck the vehicle is being transported on) Enclosed carriers require move cargo insurance. Gold Star Transport is an Insurance Certificate holder to each driver and we will provide you with a copy of the insurance certificate once we have your truck scheduled.

IS MY QUOTE FOR THE DOOR-TO-DOOR SERVICE?
Yes, our quote is for the door to door service, which means that the driver of the auto transporter will get as close to your door as possible, Many cities have restrictions on large trucks that will not let them in some residential areas. Most trucks are very large and need ROOM to turn around so if your road is narrow or if there are low hanging trees or wires the driver may ask you to meet the truck in a local shopping plaza with enough room for the driver to turn around.

WHAT DOES DOOR-TO-DOOR DELIVERY MEAN?
It means that the car carrier will get as close as physically possible to your front door as long as it does not compromise the cargo and/or your vehicle(s). If you live on a main road (at least 2 lanes wide) with no overhanging trees or low bridges and the streets leading to your house can accommodate trucks of that size and length, then the carrier will pick up your vehicle(s) from your door and deliver it to your door if the same conditions apply at your destination. As the driver approaches your pick-up/delivery location, he will call you to confirm your address and discuss accessibility. If accessibility is limited the drive may suggest meeting at a local supermarket or mall with ample space to load/unload your vehicle(s).

WHAT KIND OF TRUCK WILL MY VEHICLE(S) BE TRANSPORTED ON?
In most cases, your vehicle(s) will be transported on an 8 or 10-car hauler, the same type of trucks used to deliver new cars to your local dealerships. These trucks are 75 to 80 feet long (that's nearly twice as long as a conventional freight truck or moving van) and are almost 14 feet high. Therefore they are very hard to maneuver and are restricted to main roads that do not have any overhanging trees or low clearance bridges. Please bear this in mind when directing the truck to your home or pick-up location. A local service may be used should the hauler/transporter encounter difficulty in reaching your pick-up/delivery.

HOW LONG WILL IT TAKE FOR DELIVERY?
Your transport time depends on where your vehicle is shipping from and to. Most cross country moves take approximately 7 to 10 days. However, during the winter months these times may be a little longer because of the road conditions. Please check with our customer service department for a better estimation of date. All pickup times, transport times, and dates quoted are simply averages. Each load is different depending on the individual auto shipping and vehicle transport truck's schedule.

DO I HAVE TO BE PRESENT WHEN YOU PICKUP OR DELIVER MY VEHICLE?
Yes, you or your designated individual must be present at both the pickup and delivery points for when the auto shipping or vehicle transport company arrives.

CAN I LEAVE MY VEHICLE SOMEPLACE ON THE PICK UP OR DELIVERY END?
Gold Star Transport will try to find a local terminal to store your vehicle in until the truck can pick up your vehicle or until you are available to pick up your vehicle on the delivery end. There will be an additional fee that applies to your quote if we need to store your vehicle for you.

CAN I PUT LUGGAGE OR ANY PERSONAL ITEMS INTO MY VEHICLE?
Yes, you are allowed to put up to 100 lbs. of personal belongings in your vehicle. It must be confined to the trunk area and must be well secured. All personal items in the vehicle are placed there at the owners risk; they are not covered by the truck's insurance. We do not recommend packing electronics, breakable items or valuable items. An additional fee will be charged if you put more then 100 lbs. into your vehicle.

WILL MY VEHICLE BE DRIVEN?
Your vehicle will only be driven to load and unload your vehicle. Usually no more then 5 miles will be put onto your vehicle during transport. Please be sure to note the mileage on the Pick-Up and Delivery Inspection Form (also known as the Bill of Lading). Discrepancies should be noted on the delivery receipt and signed off by the driver.

CAN I HAVE MY VEHICLE PICKED-UP ON A SPECIFIC DAY AND TIME?
Gold Star Transport will try to meet your requested schedule, however we cannot guarantee a specific pick up and delivery date and time.

WHAT ARE MY PAYMENT OPTIONS?
VISA, Master Card, cashier's check, postal money orders, or company checks will be accepted for your deposit only. For the remaining balance due, all payments must be made via cash, cashier's check, postal money order, or official bank check ONLY. No credit cards are accepted for final payment.

HOW DO I CHECK ON THE STATUS OF MY ORDER?
You can e-mail our office or Contact Us us between the hours of 9:00 am and 11:00 pm EST. and someone will be available to track your vehicle for you.

WHAT IF MY VEHICLE GETS DAMAGED?
It's very unlikely that your vehicle will be damaged - but should damage occur, please be sure to note it on the Bill of Lading and have the driver sign it. Claims cannot be processed by the driver's insurance company if damage is not noted at time of delivery